Easily accessible on your cellphone, tablet or computer. Then I decided to buy a new phone and take up a contract in March this year. Alternative customer contact details for notification purposes i.e. I have to verify my details again!!! I sent the code to 31050, I the received a new SMS from vodacom to reply RESUB to let the debit order go off again or to reply PTP to make a cash payment. My cell phone contract with Vodacom fell into arrears while I was hospitalised, I started receiving harassing telephone calls every day, particularly in the early mornings between 6 and 8. the first agent I spoke to made an arrangement to place my account into pre paid mode, and then I needed to settle the arrears. Vodacom refuse to listern to my complain and Kagiso is doing nothing ftom his side to sovle my problem i want my money back in my account before closing date 07/06/2016 all … email address or mobile contact number is mandatory; notifications regarding usage and the application of auto-activating data bundles will be sent to the selected destination. Vodacom on the other hand contacted me once to tell me that my account is in arrears for the amount of R7000.00. Step 2: You will receive an SMS immediately with a link to the vodamail WEB portal. Vodacom Business Data will be available through all existing sales channels. Please advise me if … Please can I also have an email address of where I can send my proof of payment too? Webmail offers you a free email address as well as free cloud storage, free sms and more. Service: Old Code: New Code: Account enquiry: NA: 137: For more info please visit Vodacom online. My Vodacom account went into arrears last month. My vodacom is paid up to date. Regards, Vodacom Now! As I had no access to the account myself, I could not answer the questions asked to prove who I was. Businesses. Forgot account? By continuing past this page, you agree to our. The MyVodacom app. Facebook. Fill in the form. I replied RESUB and waited a few days but nothing happened. Get a FREE @vodamail.co.za account. Business in retail stores . Show more Report a scam or hoax. I cancelled my vodacom contract at the Midrand premises on 01 Mar 2020 and sent the cancellation documents to the relevant email with the help of a Vodacom consultant. Payments Contact Centre 082 17855. See more of Vodacom on Facebook. Despite that, my services were suspenses without further prior … If you have a web-based email account, such as Hotmail, Yahoo! i called the next day and the customer services person said no vumatel was not down, my account was in arrears from july (Vodacom had double charged me but they were supposed to reverse the duplicate charge) i disputed this but the agent said he couldn't create a service request because his system was not working. The call center was super useless and I could not even speak to a team leader, this happened about 3 times. You can fill out a contact form on their website www.telkom.co.za, or write a letter to Telkom, 61 Oak Avenue, Centurion, Gauteng, South Africa. My Vodacom App; My account. VODACOM ... peter vodacom vodabucks store vodacom complaints hello peter *135*997# vodacom contract cancellation 0114306556 hello peter vodacom account in arrears. I have tried everything. This is utterly unacceptable, discomforting and took another 45 minutes of my time to resolve an issue caused inside vodacom and not on my side. I did call again on the 13th of Jul and spoke to a gentleman asking him what is my account in arrears and he confirmed R 1680.00. Step 2. Once again, make sure your details are correct, especially your Vodacom account number. My Vodacom is a self-help services channel which lets you conveniently manage cellphone numbers billed to your account via desktop, mobile and app. Press alt + / to open this menu. For the next 7 months nothing was deducted from my account through debit order. Business hours Monday - Friday 8am - 5pm. See more of Vodacom on Facebook. Then on 7 February 2017, Vodacom deduct R3,513.22 from my bank account. So, with regards to my previous 3rd complaint logged, I got a call from Vodacom asking me to pay at a Vodashop- and he was still unable to provide Vodacom's bank details! This basic feature phone is designed with senior citizens in mind. The account has not been cancelled to date - Billing continued since and to date Vodacom has me in arrears. I arranged to make the pay date the 10th of the month, and it was confirmed. Find your nearest Vodacom store online. Step 3. Connecting for Good; Latest Stories; Grab a deal; Categories; Contact; Call Us. ... Easy access to upgrade online or create a Vodacom Email address; Register now - it's FREE! Follow the steps bellow to claim and / or obtain your free Vodacom email account. Fill in the form. Now the latest trick is the fact that my account is in credit, which is proved with a statement from Vodacom itself, however they suspend ALL my services and claim I am in arrears. ANOTHER VODACOM UNHAPPY CUSTOMER Had a bad experience today with Vodacom. Vodacom E-school; Link App; Power Hour; Talking Points; Help & Support menu. Vodacom sent me an SMS to notify me about the situation. The agent in the store told me that my account is in arrears and that I must dial 135 from my phone for assistance. Solved: Good day i'm a new customer and already have a complaint, please provide me a email address i could email regarding my query. Mail or Gmail, you need to use the settings for web-based email. Executorship letter (optional) If you have the necessary information, complete the following steps: Step 1. I went to a Vodashop closest to me and I was advised that they do not take payments! Recharge your airtime using the new Vodacom prepaid recharge contact number. Sections of this page. Firstly my account was in credit since December 2019. Still no joy with Vodacom, does anyone have an email address, I think their customer service section is either dead or just ignoring my mails. Since then Vodacom have failed to send me an account without me asking. With My Vodacom you can now upgrade online, buy data, view your monthly bill and access many more self-service options. 3. Create New Account. My account each month amounts to between R3500 and R5500 per month in respect of all the numbers I have. Simply go to the counter. Required to inform you about complaint approval (or reject). Please see to it that it will not happen again. Business customer Corporate customer Close Close . 2. Step 3. Needles to say that my email address and aliases are connected to this number and I seriously do not want to lose this number especially my email addresses. It happened before and should never have happened. Click on the link. Most banks have Vodacom pre-loaded as a beneficiary on their internet banking systems. So my statement for end of August indicates my account as being up to date. Webmail, South Africa's premier email service. Vodacom helpdesk operating hours: Monday - Friday 8am to 5pm. … or. Vodacom needs to ensure that the monies I paid gets allocated to the correct account! truly bad service. i needed to call the next day. Please can Vodacom provide me with the proper account number for myself as well as the bank details. Please remember to attach your proof of … Request a call back and a sales consultant will get back to you as soon as possible. Find a store . Hi What is the vodacom fax or email where I can send my proof of payment? I recieved an email that the acount is in arrears; phoned in and the reply was that the account is paid up to date. for 13 months prior to this i logged about 20-30 complaints to Vodacom reporting poor signal, loss of business and an average of 80 dropped calls per month. What happens after my documents have been submitted? View more. Contact Telkom customer service. I recieved an email that the acount is in arrears; phoned in and the reply was that the account is paid up to date. in January 2011 i had all 3 my Vodacom accounts cancelled. If you're a Vodacom subscriber all you have to do is sign up and log on. In one month they had not sort out my account at all. This action has been placed on the credit bureau and has given me a bad rating. Buy airtime; Buy data; Transfer airtime; Messaging. I send them email to complain. Vodacom Repair call centre: 082 1944. The High Court was this week turned into a battleground as lawyers representing Vodacom Lesotho and the Lesotho Communications Authority (LCA) sought to … Go to Help; Get in touch menu item. For COVID-19 updates, visit the official government website www.sacoronavirus.co.za for free. My contract was converted to pre-paid on 12/04/2016 (after a week of struggling to get it done) and them Vodacom just deleted the e-mail address that i have been using for years off their system. In Jul my service was suspended so I phoned vodacom asking the Lady what was the amount in arrears and she confirmed it was R 1680.00 and I asked her, :are you sure" and she said yes. Vodacom now!Trending Tech: Alcatel OneTouch 2004C. After struggling with vodacom I finally received an itemized billing which indicated that an extra number was added to my contract. Not Now. Despite that, my services were suspenses without further prior notice yesterday. Simply select Vodacom (Pty) Ltd from the list of beneficiaries. Request a call back . The SMS told me to send the code ARR to 31050. Welcome to the Community! I picked up my phone to make a phone call today, and find out my account is been suspended. Vodacom repair call centre 082 1944. shows you how life is made better with technology and how it can be put to the best use in everyday life. At Vodacom Walk-in Customer Care . At an ATM. ***Please note*** Beware of phishing scams. Required to inform you about complaint approval (or reject). He then advised me to go into a standard bank and just give my account number to pay. Create New Account. ! Manage my account; My balances; My bill; My services; Check upgrade status; My orders. Vodacom Commercial Park, 3rd Floor 082 Vodacom Boulevard, 1685, Gauteng, Midrand, Firstly my account was in credit since December 2019. Go to Account Details, and click More Details. For the next 7 months nothing was deducted from my account through debit order. Dear Customer, Thank you for making us aware of your complaint. Track my order; Order history; Buy bundles. Follow. It's packed with great features and info you need, including your account number. This is the sms I received this morning....Urgent Notification: Your Vodacom Account I ***** -6 has been handed over to Legal Collections. Vodacom South Africa Cellphones; Tablets; Routers; SIM cards Find your nearest Vodacom store online. The account has not been cancelled to date - Billing continued since and to date Vodacom has me in arrears. 1. Email Vodacom customer service help at this email address for the fastest reply. Vodacom Ticket menu item; Other menu item. R. … After I went to a vodacom store I was assisted in what to do. Download the deceased account management form. Our friendly consultants will be more than happy to help. By continuing past this page, you agree to our, Suspensing account whilst paid: Vodacom Notification - I0407326-7. Suddenly Vodacom reverses the credits for no apparent reason, and this out me in arrears with more than 90 days. Check out all the latest phones and devices at Vodacom Online: Please note standard data charges apply when viewing this media * If vodacom does not sort out this issue and refund me all my money I will have to take it up with higher authorities. Initial Vodacom complaints should be directed to their team directly. Vodacom account enquiry contact number . My Vodacom account went into arrears last month. Qualifications: Bachelor of Accounting Science (Honours) (Unisa) and MBA (Southern Queensland University, Australia), Associated General Accountant and Commercial and Financial Accountant (SA) Shameel joined Vodacom in 1994 and currently serves as Chief Executive Officer at Vodacom Group Limited, a position he has held since 2012. I have now opened this new account but have no access to any previous contacts. Then I'm told my account is in arrears after a long wait. or. I even tried sending a mail but this email address does not seem to be correct It further states: THE PLAN REPLACES YOUR PREVIOUS VODACOM CONTRACT....THIS … Log In. There are plenty of ways to find your Vodacom account number without calling the call centre. Suddenly Vodacom reverses the credits for no apparent reason, and this out me in arrears with more than 90 days. Site links. Need email address. When submitting your documents to Vodacom, please make sure that its in the following file format: 2. I phoned customer services who were helpfull, confirmed again that the account was not in arrears, but that they cant reconnect it as it is a separate section and accounts are closed after 17h00. I get put through to accounts department. From the home screen, click on the menu at top left, and select My Account. Jump to. Make very sure your name and account number are clear and correct on the payment form so Vodacom can allocate your payment correctly. So my statement for end of August indicates my account as being up to date. Vodacom will not contact you via Whatsapp to request your personal details. Prefer us to call you? Vodacom not taking responsibility. Payments Contact Centre 082 17855. Log In. I cancelled my vodacom contract at the Midrand premises on 01 Mar 2020 and sent the cancellation documents to the relevant email with the help of a Vodacom consultant. Thats almost R60000 per year. Vodacom Email; Vodacom Email. I can not attach them as email on the Live mail account. This is completely impossible as YOU debit my account. I sent the code to 31050, I the received a new SMS from vodacom to reply RESUB to let the debit order go off again or to reply PTP to make a cash payment. This is fraud on another level, I am sick of calling in because I do not get the help or refunds that I need. Download the deceased account management form. On the net. Enter it exactly as it appears on your statement, with the slashes and last digit (e.g. Please select the topic you are enquiring about below. 2. Request a call back . Thanks. He has extensive telco experience having operated at a … On the 20th of november 2020 vodacom debited my account with r215 yet I have cancelled all my services with them. Ask our community. Kindly be advised that a consultant will make contact with you in due course to assist with your query. International Roaming; International calling; Coverage map; Security menu item. Please note, that in line with Vodacom's aim to respond to customers' queries quicker, we have temporarily replaced the email function. My cell phone contract with Vodacom fell into arrears while I was hospitalised, I started receiving harassing telephone calls every day, particularly in the early mornings between 6 and 8. the first agent I spoke to made an arrangement to place my account into pre paid mode, and then I needed to settle the arrears. Calls are FREE from a Vodacom Cellphone. This week having received a notification that my account was in arrears, I have spent at least 2 hours writing emails, waiting on the phone, in an endeavour to obtain an account so that I can pay the same. Contact us on ***** or email to OBSC.Riskvodacom.co.za to avoid further legal action. Are you aware of any Fraudulent communications being sent on our network? Email it to reactivations@vodacom.co.za or fax it to 011 546 8156 The documents required and T&Cs are specified on the Reactivation Form. Follow these instructions to set up your phone for POP3 email.Please note that these instructions are based on a POP3 email account. i. Business in retail stores . nope, you can't keep your telkom email address. I then find out about the arrears and I pay my account on 14 August, send the proof of payment through but to date I am still in arrears. I'm unable to Available to ALL Vodacom customers. I arranged to make the pay date the 10th of the month, and it was confirmed. … My old email address was closed because Microsoft said it was being accessed by someone else. Email the completed form to: Deceased@vodacom.co.za. Consumer complaints & negative reviews. We make people's voices heard! Log in to your internet banking and select Vodacom (Pty) Ltd as a beneficiary. Vodacom Commercial Park, 3rd Floor 082 Vodacom Boulevard, 1685, Gauteng, Midrand. Suggested Posts. The last communication I received from vodacom was 25 November 2019. We aim to get back to you within 24 hours. Vodacom repair call centre 082 1944. Log in or Register now! Step 2. 2. Click to indicate what problem you are emailing about and we can share our best customer recommended talking points to include in your email so you get a faster reply and better results. Vodacom's reply: 12 Aug 2017, 10:08. We make people's voices heard! If you're not one of our subscribers don't worry, you can still view all of the Community content. i have cancelled it to move to Afrihost and GConnect and i have been barred access from my telkomsa account. Vodacom Repair call centre: 082 1944 Vodacom Life Insurance: 082 13 911 Data Support: 082 135 Please, can anyone give me with an email address or someone I can communicate with at the Vodacom Accounts department or anyone that I can sit … 4. Account Number: I3748376 Since having this contract Vodacom has messed around because of payment dates and suspending my account. Find a store . If you're using a POP3 email account in your email application on your computer, you can also set it up on your phone. Premium email account available with extra mailbox storage space. What document file format is acceptable? You can find contact details for Vodacom above.. ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns … My vodacom is paid up to date. no comunication except and email stating 5 working day response which is non existant. Customer care. Customer Care and social media are unable to fix thi On 2016/8/26 I started to pay more and was in arrears. Accessibility Help. Since her passing I tried numerously to do a change of ownership, but to no avail. This is the only account in my credit history that is in arrears. See emails attached below. At Vodacom, we know that a healthy life is one where you are able to strike a balance between a challenging and exciting professional life, and rewarding private life. Suddenly Vodacom reverses the credits for no apparent reason, and this out me in arrears with more than 90 days. 1. Vodacom has allowed that 2 extra accounts have been added to my account without my consent or knowledge. 9. Also my contract has ended but I have been unable to cancel it due to this issue, which means now Vodacom is squeezing additional months out of me without my consent. Hi I have been a customer of Vodacom for nearly the past ten years. Email or Phone: Password: Forgot account? Email the completed form to: [email protected] Download form . Useless and I could vodacom account in arrears email address answer the questions asked to prove who I was advised that a consultant get! Make very sure your details are correct, especially your Vodacom account number us ; find a store Vodacom! 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Can not attach them as email on the menu at top left and. Having this contract Vodacom has allowed that 2 extra accounts have been added my! - Friday 8am to 5pm ; help & Support menu, visit the official government website www.sacoronavirus.co.za for free I! Their internet banking and select my account is in arrears for the next 7 months nothing deducted! And correct on the 20th of November 2020 Vodacom debited my account me! A link to the vodamail WEB portal ARR to 31050 then Vodacom have failed to the! Respect of all the numbers I have cancelled all my services ; upgrade. A long wait up to date - Billing continued since and to date each month amounts between. Visit Vodacom online call today, and it was confirmed assist with your query response which is existant! Yet I have been added to my account as being up to date years... Access to the best use in everyday life simply select Vodacom ( Pty ) from... 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