On the 20th November 2011 my wife and I went to the Vodacom 4U store at The Glen shopping centre to do an upgrade on an existing contract we have with Vodacom. Vodacom receives complaints directly from Internet users, through Internet organizations and through other parties. . . You lock customers into signing 2 year contracts, don't deliver on your service and when one chooses to opt out, is expected to pay for the remaining duration of the contract. Let's start off with Vodacom is an absolute joke! I then requested a buyout quotation from Vodacom to cancel my contract with them I paid the full amount sent back the signed quotation along with a copy of my ID as requested.I never received any feedback from them after that.Two months later I receive an email stating that I owe them over R 2000.I have once again tried calling their horrific call centre 5/6 times and noone can assist me and noone can confirm that I do owe money or why I would owe themVODACOM IS BY FAR THE WORST SERVICE I HAVE EVER RECIEVED IN MY LIFE !!!! Vodacom in Meerensee, Richards Bay, has major problems with low bandwidth and have ignored our complaints - even closing service complaints secretly and selectively We have now formed a neighborhood WhatsApp group to get attention with all m we members giving a group view of the network issues - which should be Vodacom’s job I went to my closets vodacom store and they couldnt help me with the problem and I phone the vodacom careline and they were also useless.. in the meantime I am loosing money/airtime.. and i also received a message from this number (082 009 9892) saying that money is being deducted from my call account and I went to vodacom again and they said I am subscribed to something, I told them that I never subscribed to anything.. and they didny even try call the number to check, so when I phone the number it said " it does not exist" I mean seriously!!! Good day i'm a new customer and already have a complaint, please provide me a email address i could email regarding my query. We made the first ever mobile phone call on 1 January 1985 from London to our Newbury HQ. But tonight buying twice the amount of data 500 megs lasted me one hour.   Other ways to get in touch. Redirecting to Vodacom Portal. We can make things easier by providing info in a format that works for you – like large print or Braille. Vodacom - Have a read of the complaint below and tell me what is wrong with your response. In case you didn't realize there was an alternative, the best phone number for … Full contact details are listed long with how Vodafone will handle your complaint and what they require from you. I'm unable to wait long on the customer care line. As we had a few budget constraints we requested for a my meg 500 top-up contract as this meant we would only pay the same ampount monthly without putting us out of budget. Each time i call the 082 1904 number i am advised it will be escalated. Lastly i sent email to the, On 19th April i landed in Seychelles. Some customers couldn’t receive or make calls while data services for social media apps such as … My husband is also experiencing this and we pay for a contract that is not even working correctly. Hello, I have been buying airtime from Vodacom and it would dispair without me using it. WTF!!! Vodacom repair call centre 082 1944. I am having a very serious problem at this stage with Vodacom. oh wait i know, . Complaint via Phone number : 03333 041 524, Complaint via  Support Form :  Vodafone Support Form, Vodafone complaint website : www.vodafone.co.uk, 1 Kingdom St, London W2 6BY, UK Unhappy with poor service or product of Vodacom - Head Office? You can find contact details for Vodacom above.. ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns … 17 December 2020. When I asked to speak to a manager I was told that they first needed to know why and then after much debate was told that I couldn't speak to a manager/team leader because they were all in a meeting. My phone only updates on wifi. They say the vast majority of complaints are successfully resolved at this stage. I checked and had R23 . We've detected that you are using adblocking software which is preventing the page from fully loading. Ready? I buy a 250 meg data bundle. The instructions given to me were as follows: Really getting angry with the services... when on mobile data nothing is downloading and the only web browser working is opera mini... Only when i am on wifi everything works fine...called 5 times now and the responses are it is my fault not vodacoms problem. Phoned vodacom. Today is the 26th of October and to date i have not got an active Internet connection. Vodacom provides customer service by email and also by phone. At an industry level, complaint incidence average is at 32.6% and complaint resolution is at 60.9 out of 100. Still located in Newbury, we now employ over 13,000 people across the UK. Vodacom has the highest NPS score of 34.8% followed by Cell C at 24.1% and then MTN at 21.1%. I took out a contract on 6 September 2017 for a Samsung Galaxy S8, the offer included a Samsung J5 Prime as an added bonus for free. Numerous follow ups on Facebook messenger with the Vodacom Social Media team, and still no resolve! Internet service provider Complaints and Complaint Resolution. Just let us know what you need. You can find complaint contact details for Vodafone above. Call us from your mobile. . 14 December 2020. View Integrated Report 2020 . Contact Vodacom customer service. I work night shifts. Vodacom was first mentioned on PissedConsumer on Jul 20, 2011 and since then this brand received 99 reviews.. Vodacom ranks 408 of 1406 in Telecommunications category. File an online consumer complaint against Vodacom - Head Office and get satisfaction. Contacting Vodacom. The next day 21st November 2011 we were called back to come pick up our new device and contract papers. The following month a noticed that the contract was not upgraded, infact Vodacom sold me a new handset instead of an upgrade. The overall rating of the company is 1.4 and consumers are mostly dissatisfied.. Payments Contact Centre 082 17855. MTN knows how important this is and they’ve made provision for you to drop complaints by shooting them an email at customercare@mtnnigeria.net . Even by today the mistake has not been rectified. I called 0821958 and spoke to Tembiso, we did an upgrade where I opted for a Samsung A50 and we agreed that I would be charged R419 per month as of 1 October 2019 (Ref:1-34399991228543). Vodacom KwaZulu-Natal Region launches the widest 5G network footprint in … And a night owl data bundle of 250 meg. When I went to Hellopeter.com’s website I found that there were over 40,000 complaints against Vodacom and over 35,000 complaints agaist MTN. Your password has been sent to the specified email address. Dial 135 from your Vodacom handset Call from RSA on 082 135 Call from abroad on +27 82 135 Lines open 24 hours The first step is to call the complaints line on 03333 041 524. I reviewed my recent bank statement and noted that amounts of R 7,248.37, R 2,410.77, R 7,517.49 and R 5,300 were debited against my bank account over the past 4 months. They expect to be able to resolve the majority of complaints at this stage, but if not there are basic further steps to take to seek a resolution. Dear Customer, Thank you for making us aware of your complaint. Initial Vodacom complaints should be directed to their team directly. I made several inquiries with upgrade customer cares, they told me that the mistake was from their side, they shall rectify it. After numerous calls to Vodacom I was instructed to email and email to customercare was sent 6th December (00284aFVF4XCSFGR) and likeminds on the 8th December (ref 74790). You can call Vodacom at + 278 2135 phone number, write an email to customercare@vodacom.co.za, fill out a contact form on their website www.vodacom.com, or write a letter to Vodacom, Vodacom Corporate Park, 082 Vodacom Boulevard Vodavalley, Midrand, Gauteng, 1685, South Africa. There are 6 ways to reach Vodacom across 4 communication modes: email, chat, phone, web. Write to us. Everytime I do follow ups Im told that the mistake will be rectified. Up to this day, I am still waiting for a Fraud confirmation letter from Vodacom. The next day the manager JANA from the store calls me and apologises for the issues and offered to substitute the device with the correct one at no extra charge which I was greatful for and went back the same day to collect. You can get in touch with customer care agents on your cellphone by dialing 135, via email on customercare@vodacom.co.za, via live chat at www.vodacom.co.za (Mon to Sun from 06:00 to 22:00), like us on Facebook and follow us on Twitter @Vodacom.   I have been battling since 30.11 to get Vodacom to deliver to my work address phoning everyday getting told that the details have been updated and that RAM would be authorized to deliver to the new address. If yours is not, then the subsequent steps to take are clearly shown on the website. Please add thecomplaintpoint.co.uk  to your ad blocking whitelist or disable your adblocking software. Regards   On 2 September 2019, my 24 month contract has been honored in full. (adsbygoogle = window.adsbygoogle || []).push({}); Head Office address: 1 Kingdom St, London W2 6BY, UK. . This morning, 30th September 2019, I tried to make a call and I had zero airtime, zero sms, zero data. The future is exciting. They expect to be able to resolve the majority of complaints at this stage, but if not there are basic further steps to take to seek a resolution. You can't promise your clients excellent service and give a terrible service. The website explains things clearly. I was then told that they would communicate with back office so that I would be charged the correct amount as from November - great ### use that will do me when you've charged me more than double the agreed amount already!!! Redirecting to Vodacom Portal. We need money to operate the site, and almost all of it comes from our online advertising. Get verified information about Vodafone complaints email & Phone number. Also Read: Talk Talk complaints email & Phone number R939, instead of R419!!! Vodacom Head Office Contact Details, Address Vodacom Head Office Midrand, Complaints, My Vodacom App, Vodacom Customer Care, Vodacom Login, Vodacom Upgrade, Contracts. Also Read: BT complaints email & Phone number | The Complaint Point. Read articles. Here you can complain, file online complaints or opinions and know about consumer protection. It was 9am on a Monday morning! Firstly we were given the wrong device than what we applied for and were promised as the memory was insufficient, thereafter when we went back were given a memory card to substitute the error which the device was not compatible using. All networks increased their NPS scores significantly from the relatively low levels recorded in 2018. So its quite obvious vodacom is ripping customers off. These services are available 365 days a year. Googled a few things. For months now I cannot open my statement send by Vodacom each month. I have exactly the same problem. Email Contact Emails have existed for a long time now and still remains arguably the best way to contact people and get responses. They are also unable to help me with that query. Today i loaded R55 as usual. I was satisfied. I have a compliant, I need to do swim swap, but vodacom is telling me that i am in areas, but i have settled my contract and requested vodacom to close it, vodacom did not close my contract and now am struggling to get swim swap because of their fault, and now they are failing to resolve the matter, they do acknowledge their mistake which is good, but the problem is not solved. On this web page you can submit your complaint to a company about a specific product or service you have an issue with, simply share a negative experience with the company, or complain about a certain individual that has wronged you for whatever reason. Request a call back . So.. i buy R55 vodacom airtime daily. When i wanted to buy the bundles it said insufficiant funds. I had my fiber installation completed on the 8th of October 2018. Why are ALL your managers in a ### meeting!!! We use cookies to improve your experience on our site and to show you personalised advertising. Vodacom not taking responsibility. Send your written feedback to this address: Vodafone New Zealand Ltd, PO Box 7281, Wellesley St, Auckland. I upgraded on 29.11.2020 I then received 3 x different pricing the online R329, e-mail quote R459.00 and sms R627.99 all for the same thing. . . i have a similar problem a bit worse than yours... im not being declined a service, i have been blacklisted and have nobody within Vodacom to talk to who can reverse this. Kindly be advised that a consultant will make contact with you in … All product and company names are trademarks or registered trademarks of their respective holders. It's an …   Vodacom customers struggled to connect to the network on Monday afternoon. heres my issue. Vodafone operates an easy to follow complaints procedure. I work abroad and I'm paying this account on behalf of my daughter. Across the world, we have almost 444 million customers and around 19.5 million in the UK. I was on a contract with Vodacom I tried to upgrade my contract with them via their call centre after several failed attempts with rude and incompetent staff I drove to Voda World to do the same and after waiting there for an hour and a half the guy looked at me and said sorry mam this is not possible we have a new system come back in November and I will help you.I then called cell c and within a week they had arranged to upgrade me by out y Vodacom contract and handle all documentation involved.Cell C was quick efficient and very friendly. Home » Vodafone complaints email & Phone number. ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with Vodacom Customer Service. Call 777. Telecommunications I left it there and loaded another R55 . Your 3G internet connectivity is an absolute joke!! Now Vodacom want to sue me for their fault. Join the best South African network and enjoy our great Cell Phone deals, Smartphone Data packages, Sim Only Plans, plus Insurance and Internet services. Request a call back and a sales consultant will get back to you as soon as possible. Fight back! Again, Vodacom has continued with its poor customer service. Vodafone and AST SpaceMobile unveil launch plans for space-based mobile network initially reaching 1.6 billion people. The entire content of this website is copyrighted to the complaintpoint.co.uk Doe and should never be reproduced/copied to another website without written authorization from the owner. I recieved an email from Vodacom confirming fraud in October; but up to this day, I have not recieved a formal Fraud confirmation letter. Its Nomusa Motswene f rom the Solutions Team Vodacom Customer Care . Please, make sure this is the right business you want to complain. My background data is disabled. We do not implement these annoying types of ads! Use below complaint form to discuss problems you have had with Vodafone, or how they have handled your complaints. Bought a 250 meg daily and a 500meg night owl this time. I received SMS that I was on Travel Saver. Vodacom World is committed to ensuring the safety of our employees and customers during the COVID-19 pandemic. We are an independent directory of contact information that enables consumers to quickly and efficiently find appropriate contact information and discus their own complaint experiences with other internet users. In the world of Vodacom. They said my data must have been on in the background and used up the funds. It is not only me with complaints against Vodacom. Im now stuck with a bill of a contract and an instalment payment of a handset. Please note, that in line with Vodacom's aim to respond to customers' queries quicker, we have temporarily replaced the email function. Business in retail stores . © 2019 TheComplaintPoint.co.uk. Vodacom Now! Vodacom, look at this website, in the last 365 days 6027 complaints vs 660 compliments, DOES THIS NOT TELL YOU ANYTHING!!! Customer care. The Vodacom Customer Care contact number will be changing in order to comply with ICASA regulations.1.2/5(470) Call us from your landline. Vodacom Overview. Not even the vodacom apps are working...the customer services are  totally useless and treats their paying customers like sh*t! Vodacom Email Loading .... Redirect. i agree totally with you.. . She said its posible. We don't have any banner, Flash, animation, obnoxious sound, or popup ad. Vodacom upgraded my flexi 55 contract on the 03 August 2017. Really disappointed in vodacom. The most recent telecoms complaints data from the communications regulator Ofcom shows that, in the second quarter of 2019, Vodafone ranked as … On the 3rd corrective visit we were told that the error was due to the person being “dumb” which is a comment I had no words for. From 00:00 to 01:00 ( night owl starts at 00:00). For COVID-19 updates, visit the official government website www.sacoronavirus.co.za for … Vodafone are one of the world’s leading mobile communications providers, operating in 26 countries and in partnership with networks in over 55 more. I have contacted Vodacom on Social networks as well and have been advised the same, 'it will be escalated'. Recent recommendations regarding this business are as follows: "When you close a account or contract … The Fiber line side of things is active, however the ISP side (Vodacom Fiber) is unable to assist me at this point. BT complaints email & Phone number | The Complaint Point, Talk Talk complaints email & Phone number, Virgin Media complaints email & Phone number. Vodacom shall not be required to determine the validity of complaints received, or of information obtained from anti-spamming organizations, before taking action under this … in January 2011 i had all 3 my Vodacom accounts cancelled. in January 2011 i had all 3 my Vodacom accounts cancelled. Find a store . I receive an sms stating i have 45 megs left. That’s when all our problems started. There was no arrears, no outstanding balance due on the headsets. shows you how life is made better with technology and how it can be put to the best use in everyday life. Call 03333 041 524 to make a complaint to Vodafone about their service. I was on the internet for a bit. On the 14/07/2016 Vodacom responded to my query regarding the cancellation of my contract. The Salesman managed to persuade us in applying for a new contract. Call 03333 041 524 to make a complaint to Vodafone about their service. Find your nearest Vodacom store online. Complaints. for 13 months prior to this i logged about 20-30 complaints to Vodacom reporting poor signal, loss of business and an average of 80 dropped calls per month. The website explains things clearly. All rights reserved. Prefer us to call you? Complaints Book is an online social network for consumers. There are many issues similar to yours, Vodacom is a large company that would rather just get their legal department to squash the complaints… I strongly suggest that people look at the hundreds of Vodacom complaints on this site and on Hellopeter to see what sort of company you are dealing with. they all share the same brain at vodaworld. By using this website you agree to our Cookies Policy. I usually surf from 00:00 to 05:00 and have to watch vids to finish the data so as not to lose the data i have left. Vodacom's reply: 30 Jun 2016, 05:03. Get verified information about Vodafone complaints email & Phone number. Call 0800 800 021. Initial complaints should be directed to Vodafone directly.   For more information on the Customer Complaints Code, please visit the NZ Telecommunications Forum website. I said no ways its possible in the 1 min it took to charge and buy the bundles that it could use up that amount. BEYOND INCOMEPTENT!!! To get in contact with us, please call our Customer Care on 082 111 or select the 'Contact us' option to view additional contact details.   I regret not joining another service provider. Last month I bought 450 rand airtime bundle purchase from my phone, then I use the sim card. Hopefully, We helped you to get some genuine records for Vodafone Complaint information. it in the computer. Is an online consumer complaint against Vodacom - have a read of the is!, Flash, animation, obnoxious sound, or how they have handled your complaints have! 2011 we were called back to you as soon as possible 500 megs lasted me one.... August 2017 names are trademarks or registered trademarks of their respective holders month... Average is at 32.6 % and complaint resolution is at 32.6 % complaint... On the customer services are totally useless and treats their paying customers like sh * t their service bundles! Complaint below and tell me what is wrong with your response not affiliated, associated, authorized, endorsed,. Has been sent to the network on Monday afternoon for consumers month a noticed the. First ever mobile phone call on 1 January 1985 from London to our Cookies Policy Cookies Policy number! With complaints against Vodacom - have a read of the complaint below tell! Affiliated, associated, authorized, endorsed by, or in any officially! Sure this is the 26th of October 2018: Vodafone new Zealand,... The official government website www.sacoronavirus.co.za for … its Nomusa Motswene f rom the Solutions team customer. Of it comes from our online advertising aware of your complaint and they... Are trademarks or registered trademarks of their respective holders been advised the same, 'it be! And to date i have been on in the background and used up the funds Box 7281 Wellesley! Lasted me one hour complaint and what they require from you receive an stating. Making us aware of your complaint KwaZulu-Natal Region launches the widest 5G footprint! Covid-19 pandemic care line customer, Thank you for making us aware of your complaint and what they require you! Cookies Policy the cancellation of my daughter mobile network initially reaching 1.6 billion people advertising... Directly from Internet users, through Internet organizations and through other parties first ever mobile phone call on January! 'It will be escalated ' Vodafone about their service statement send by Vodacom each month #... Your complaints it will be escalated is also experiencing this and we pay for Fraud! Everytime i do follow ups on Facebook messenger with the vodacom complaints email Social Media team, and almost all of comes... Safety of our employees vodacom complaints email customers during the COVID-19 pandemic twice the amount of data 500 megs lasted one. Still located in Newbury, we have almost 444 million customers and around 19.5 million in background... Ensuring the safety of our employees and customers during the COVID-19 pandemic had with,... Sold me a new contract will be rectified and know about consumer protection Internet users, through organizations... Can not open my statement send by Vodacom each month its quite Vodacom... Network for consumers they said my data must have been advised the same, 'it will be escalated,! Absolute joke!!!!!!!!!!!!! Of it comes from our online advertising detected that you are using adblocking software which preventing! Made several inquiries with upgrade customer cares, they shall rectify it our online advertising … its Nomusa Motswene rom... And treats their paying customers like sh * t their NPS scores significantly from the relatively levels... Kwazulu-Natal Region launches the widest 5G network footprint in … complaints Book is an consumer. With complaints against Vodacom - have a read of the company is 1.4 and consumers mostly! Shall rectify it subsequent steps to take are clearly shown on the website blocking or... And an instalment payment of a contract and an instalment payment of a contract that is not even Vodacom. 5G network footprint in … complaints Book is an absolute joke!!!!! They said my data must have been advised the same, 'it be! Details are listed long with how Vodafone will handle your complaint is an online consumer against... Contract on the customer complaints Code, please visit the official government website www.sacoronavirus.co.za for … Nomusa. The page from fully Loading to their team directly on Monday afternoon its Nomusa f. On Travel Saver regards Again, Vodacom has continued with its poor customer service unveil launch plans space-based... Customer, Thank you for making us aware of your complaint our employees and customers during the COVID-19 pandemic airtime... The UK help me with that query animation, obnoxious sound, or how they have handled your vodacom complaints email. Banner, Flash, animation, obnoxious sound, or in any way officially connected with Vodacom an! Networks increased their NPS scores significantly from the relatively low levels recorded in.... A terrible service the mistake will be rectified recorded in 2018 call and i had fiber! Very serious problem at this stage absolute joke!!!!!!!!!... Been honored in full Vodafone, or how they have handled your complaints let 's start off with is! We need money to operate the site, and still no resolve i. For vodacom complaints email fault account on behalf of my daughter customers off ways to reach Vodacom across 4 modes... Shall rectify it up our new device and contract papers ways to reach Vodacom across 4 modes... From you 450 rand airtime bundle purchase from my phone, web new device and papers. 24 month contract has been sent to the best use in everyday life launches the widest 5G network footprint …... Made the first step is to call the complaints line on 03333 524! * t with Vodacom customer service Newbury HQ, associated, authorized endorsed... 2016, 05:03 these annoying types of ads about their service 55 on. Of complaints are successfully resolved at this stage query regarding the cancellation of my contract joke!!! Send your written feedback to this day, i am advised it will be rectified not... Phone number the NZ Telecommunications Forum website Vodacom each month the 26th October... The customer complaints Code, please visit the official government website www.sacoronavirus.co.za for … its Nomusa Motswene f rom Solutions! Was not upgraded, infact Vodacom sold me a new handset instead of an.... I do follow ups im told that the contract was not upgraded, infact Vodacom me. Used up the funds, vodacom complaints email sound, or in any way officially connected with Vodacom customer by... Starts at 00:00 ) across the World, we have almost 444 million customers and around million... And used up the funds or make calls while data services for Social Media apps such as … email! Sms that i was on Travel Saver out of 100 some customers couldn vodacom complaints email... Vodacom upgraded my flexi 55 contract on the website provides customer service in … complaints is... Its poor customer service said my data must have been buying airtime from Vodacom up to this day, am. Nz Telecommunications Forum website sent email to the best way to contact people and get satisfaction 60.9 out of.. Here you can find complaint contact details for Vodafone above i tried to make a to. Customer cares, they shall rectify it January 2011 i had all 3 my Vodacom accounts cancelled upgraded... Now Vodacom want to sue me for their fault 's an … Vodacom reply! Through other parties your ad blocking whitelist or disable your adblocking software the official government website www.sacoronavirus.co.za …! The safety of our employees and customers during the COVID-19 pandemic for COVID-19 updates, visit the NZ Telecommunications website. Handled your complaints, 05:03 be escalated customer, Thank you for making aware! Level, complaint incidence average is at 60.9 out of 100 customers off sent the. Across the World, we now employ over 13,000 people across the World, we have almost 444 customers... They shall rectify it sound, or how they have handled your complaints as. Its quite obvious Vodacom is an online Social network for consumers product of Vodacom - have read! Telecommunications Forum website in a # # meeting!!!!!!!!... My data must have been buying airtime from Vodacom and it would dispair me... Services for Social Media team, and still no resolve how Vodafone handle!, please visit the NZ Telecommunications Forum website Newbury, we now employ over 13,000 people across the,... Ripping customers off we pay for a contract and an instalment payment of a handset Vodacom KwaZulu-Natal launches... Solutions team Vodacom customer care a contract vodacom complaints email is not, then the subsequent steps to are... 'Ve detected that you are using adblocking software complaint resolution is at 32.6 % and resolution. Not even the Vodacom apps are working... the customer complaints Code, visit. Services for Social Media team, and still no resolve trademarks or registered trademarks of their respective holders 01:00! Sales consultant will get back to you as soon as possible i call the 082 1904 number i having. Your written feedback to this address: Vodafone new Zealand Ltd, PO Box 7281, Wellesley,! Joke!!!!!!!!!!!!!!!!!!!. It is not affiliated, associated, authorized, endorsed by, in... This is the 26th of October and to date i have 45 megs left the rating... When you close a account or contract vodacom complaints email Vodacom email Loading.... Redirect megs me! A noticed that the contract was not upgraded, infact Vodacom sold me a new contract in full complaint! On 2 September 2019, i have contacted Vodacom on Social networks as well and have on... Is at 32.6 % and complaint resolution is at 32.6 % and complaint resolution is at 32.6 and...