Password and … I'm sure if you let the technician know everything that you've mentioned they will take that onboard. I unfortunately lost my temper to the support guy this morning because I am sick of being treated like an idiot. Optus support "It will also provide a much-needed incentive for small and medium-sized businesses to improve their digital capabilities and infrastructure. I have already agreed to the NBN plan as well as the terms and conditions on the phone. Optus has long been a slow adopter of change. I want to be able to use a TP-Link Archer AC1900 VR900 modem router instead of the Telstra version. Find the best way to contact Optus Business. Check out our interactive guides and learn how to understand and use the features of your device. Please, I beg you Optus, fix your troubleshooting scripts. I can't complete your order from my end, but if you jump back into Live Chat, they will let you know the latest appointment possible. -----My answers are just my opinions. There are 9 plans from Optus Business available in Western Australia and prices range from $15/mth up to $100/mth. The Optus mobile backup will also provide an interim broadband for service faults. There are 9 plans from Optus Business available in Tasmania and prices range from $15/mth up to $100/mth. I calmly (unfortunately not, I really lost my temper by this stage) told this person that they need to fix their procedures, as they have a number of problems, including-1. Just as an FYI, NBNCo is just a "Layer 2 network" and has no involvement in Layer 3 (where the IPv4, IPv6 addressing lives). 2. Hey Vivek, so sorry to hear of the troubles getting assistance with this one. Why is it so? # Although ... Good news! Support; About OCCOM; 1300 299 999. Installation advice for FTTC connections. Ok, sending message has got some action (took some time for a response, but was same day at least) and someone called me today. Please call them at 131344. optus support and NBN I have been an Optus customer for over a decade now. Enterprise Ethernet is our premium wholesale solution for business, designed to provide access to high levels of network speed, performance and reliability ^. See important notes below. 2 Kudos Reply. So the question is how does one speak directly to someone in Optus who handles complaints around call centre response? Additional options may include complex site support and personalised appointments (incl. Mobile SIM; Home Phone; OPTUS Business Fibre Speed: Monthly Fee (ex.GST) Broadband Internet: Dedicated Internet (Download/Upload) Zone 1: Zone 2: Zone 1: Zone … However I was told by the staff from 24x7 which I believe is the firm that manages optus telephone support, that they could not send an email. I finally spoke to a gentleman this morning who said Tier1 support had to follow normal fault isolation practices and this is why they were treating me like a fool. Priority support I think there are about 3 or 4 reference numbers now for essentially the same outage! after hour appointments). nbn recommends that you contact Optus for more details. There are 9 plans from Optus Business available in Australian Capital Territory and prices range from $15/mth up to $100/mth. Shop now. My NBN HFC experience the past 3 months connected has been a nightmare, and this weekend has been the worst of it. I hope this helps! From business nbn to mobile broadband, Optus has you covered. This is the first stage of connecting your business to the nbn™ access network. Essentially I had no internet from Friday night 6pm till around lunch Monday, except for it working a short while Friday midnight, and similarly Sunday for a few mins around 1am (just enough to finish the support conversations thinking it was resolved..). Providers and business nbn™ wholesale solutions are supported by nbn’s Australian-based business grade workforce and business nbn™ Operations Centre (BOC). Once this is completed, feel free to jump back into Live Chat, or shoot me a private message with your order details to re-schedule your installation when more dates become available. From there, the team can ask for your account info and investigate further and pass on this valuable feedback to the right area(s). ( 2RDL-60 Ryde node in Marsfield/Eastwood area FYI and in case anyone else is with NBN in the same boat on the same node. For example the support staff did not know the upload speed offered within the plan and it took me nearly 40 minutes to escalate to get that information. the NBN transports/encapulates all packets over a IPv6 network so really its just the ISP. Unfortunately I am not in the city on those dates and I requested to a later date in early Jan. It doesn't represent Optus or any of it's staffs. I unfortunately lost my temper to the support guy this morning because I am sick of being treated like an idiot. If you have a social media account, please send a PM to Optus on Facebook or a DM on Twitter with the details (copy and paste your above message to save you doing it all over again). Support your business with an nbn™ plan. ?Now your 1st level support are somewhat incompetent, and seemingly don't have the ability to escalate, I want to speak to someone who knows what they are doing. See important note 5. The support person mentioned that they did not have visibility to the Jan dates and hence could not complete my order. nbn recommends that you contact Optus for more details. Help me with: Account & Billing; Business Internet Packages; Internet & Broadband; Mobiles & Tablets; Business Voice; Apps & Services; Narrow it down: All; nbn™ Email; Data; Security; ipv6; IP; Mobile Broadband; Business Protect; Alarm Monitoring; Telstra Air Merchant; Ordering; Troubleshooting; Speed; Small Business Online Support Internet & Broadband nbn™ Search support articles Search. Not sure a technician is coming now, I told the woman who called me today that my service is working, she said she will send an SMS for replying to if I get any more troubles, I asked her if the booked technician was coming tomorrow, she wasn't aware of this booking. 3) Overall I am finding that the quality of phone support is going down year on year. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Thank you for taking the time to post about your poor experience. Additional equipment will be installed at a later date, as advised by your service provider. Mobile Backup is available from when you receive your Optus Ultra WiFi Modem until your nbn service is fully activated. Chat with you there. I have been an Optus customer for over a decade now. If I switch from Optus ADSL to a Telstra nbn package can I keep my Optus email address and the same home phone number? Regular Optus Ultra and Ultra Entertainment broadband plans are also available to businesses, though they don't come with any of the business-oriented support benefits found in … 5. Compare and buy Optus nbn, broadband and internet plans for your business, with unlimited data. https://www2.nbnco.com.au/support/network-status, Poor technical support: NBN cable & VOIP (now running worst than before the problem). You can connect to the Internet with Optus Business via Mobile Broadband and nbn™ Fixed Line in Western Australia. Dan_C . Recently I received a letter stating that my telephone and internet services will be disconnected on 12th Dec 2017 unless I place my NBN order with Optus by the 11th of Dec. After spending close to 2 hours with the telephone support on 1800 083 810, I was told that I can only place an order if I agree to the date when the optus technician will be visiting my home. Re: Optus NBN support (or lack of) Thank you. For Business; For Enterprise; About us; Support. Yes Crowd; Device Guides; Network Status; My Optus App; Perks ; Device Guides. I have asked them to not disconnect my service. Optus Business is an Australian leader in integrated telecommunications, delivering cutting-edge communications and information technology services My Optus app Check out the My Optus app to help monitor your usage, check your bills, get 24/7 support … Mobile; iPad & Watches; Broadband & NBN; 5G; Sport & Entertainment; Deals & Bundles; Home Phone; Support. The problem with the outages on the weekend was a number of both my discussing with support, plus automated SMS that seem to feed off the NBNco status page were sent. Although most existing services will be replaced by the nbn™ network, there are some services that should not be impacted.These include those services provided over non-nbn™ fibre networks, some services in some apartment complexes, and some business and Special Services.nbn strongly recommends you contact your current phone and internet provider as soon as possible to find out if … ....and... a technician called me today to say he would be around in 20mins, luckily I work less than 20mins driving distance from home (and thank goodness the technician pre-rang). However the telephone staff at the front end are simply not trained or have access to information to do their jobs. TIO only way sorry . Sales: 1800 780 219. 2) I had requested for an email from Optus confirming that my phone service will not be disconnected as promised over the phone. Feel free to chat with us there. This. Priority support. Contact us over the phone, online 24/7, or reach a specialist in our Optus Business. Unfortunately we can only select the latest date NBN have available, and you will need to have an order in place to avoid automatic disconnection. Click Kudos if you find it helpful, and please mark it as an anwer if your problem has been resolved! Essentially Optus support is near useless for NBN problems, so if you have any kind of problem, because there is a 3rd party involved here (NBNco), it is nearly impossible to get resolved. Use the process NBNco gave RSPs to test/determine fault, don't tell end user that their service is working when the end user is looking at an Arris modem with lights flashing. End of isolation process, confirm the user didn't pull the coax out and then escalate to NBN2. Browse through our help and support articles or let us know what you are looking for. It seems Optus are reluctant to escalate problems to NBN and/or not doing the proper NBN fault finding? However given the nature of the conversation I have no confidence on whether this request will be followed. I pointed out street cable issues that NBN refused to look at previously, and, since NBN has been running OK since Monday, he did a level check and his tester said levels were too high so padded it out until the tester passed it (but when I checked the Arris page on the weekend during the outage, the levels were 10dB down, so, while padding may improve the sweetspot of downstream level capture, I don't think it is the smoking gun to improve reliability). Why did I get handballed twice on Saturday night "I would like to deal with your problem, but my shift is ending", then the same thing with the next person after an hour of non-resolution (and I hadn't lost my temper to those guys at that point).I suspect the notes in the system will not indicate the extent of the problems, probably to get some good KPI ratings for service up time and for support interaction. I get the occasional NBN NTD Arris CM8200 modem reboot, sometimes this happens a few times in a row, sometimes I can go a week without outages. Telstra Velocity; OPTUS Business Fibre; TPG Business Fibre; TPG FTTB Fibre; Other Services. Australia's second largest telco, Singtel Optus, has unveiled a number of NBN plans on the two higher speeds that this network offers: 100/20Mbps and 50/20Mbps. Enterprise customers: 13 33 15. The plans on … It looks like your location is eligible for business nbn™ Enterprise Ethernet †. We're here to help, with business advice, tips and inspiration from entrepreneurs and industry experts. Starting or scaling a business can be daunting. With regards to being charged for the modem you'll need to contact Optus. Support About OCCOM. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. It is virtually impossible to speak  to someone in Optus to provide this feedback. younwill then get case manager. Optus are only too happy to keep going with a customer "support' number that is set up specifically to frustrate the customer so they simply go away. NBN NTD Arris CM8200 modem lights flashing=nothing the end user can do. Re: Optus NBN support (or lack of) I've just replied back to that one . We believe that NBN is a strong technology enabler of change – that faster, more reliable, more ubiquitous networks are a key enabler of knowledge sharing, better customer interaction, collaboration, as … There is an NBN network problem in my area right now, and nothing I can do with my Wifi or PC LAN connection on the Optus Sagemcom router is going to fix it! You can connect to the Internet with Optus Business via Mobile Broadband and nbn™ Fixed Line in Australian Capital Territory. Explore our huge range of broadband internet products and plans for your business. Transition with Optus Business The NBN is a network purpose-built for the 21st century. NBN Co is trying to build revenue from its business enterprise unit to $1 billion a year by 2022, and is aiming to secure lengthy contracts with large businesses to achieve that. Optus has recently introduced new speed tiers, so its range now covers NBN 50, NBN 100, NBN 250 and NBN 1000. I spent nearly all that time trying to convince them that the Arris modem was not locked. business; other industries; Optus takes swipe at NBN Co after flood of service level complaints . The modem was flashing all of Sunday, and because the NBNco page indicated a problem, I didn't bother with Optus support on Sunday (my main reason to raise a case is to get someone to look at a network problem such that it is in the system for some kind of proper resolution, once I see it in the service status/outages page, I know that NBN and/or Optus knows about the problem so I don't have to waste my time). Find the help you need with Optus. If you have a question or need help with your Optus service, you can contact us via messaging or through one of our other available options Here's hoping! I have raised a number of cases in the first couple of months regarding outages that have gone for >15mins (I don't bother to raise cases for smaller outages as it would take longer to convince support of the issue than the actual outage time). View your usage, get billing support and much more with the My Optus app, download it. The portal for business customers works 24/7: enterprise.optus.com.au. This despite the fact that I had made it quite clear several days ago that this was an nbn service! Essentially Optus support is near useless for NBN problems, so if you have any kind of problem, because there is a 3rd party involved here (NBNco), it is nearly impossible to get resolved. The Optus Ultra WiFi Modem requires Optus 4G coverage. Optus Technical Support is open 24/7. It's entirely up to the ISP if they wish to support v4 or v6. Download the preparation guide for HFC. I don't know if Optus can see all the CMTS status in relation to an end user modem lock, but their insistence they don't see any problems and the network test was successful doesn't give me any confidence in their ability to escalate the fault properly to NBNco, I don't know if they are looking at someone else's service as it is clear as day the Arris NBN LED (in my case this weekend, the 3rd/upstream one) flashing=problem NBN needs to resolve. I got an SMS Monday morning saying "Test results show your service should be restored" and so I head on over to modem and router and see an NBN Arris HFC NTD LED was still flashing (=bad) and https://www2.nbnco.com.au/support/network-status still showed a problem in my area. Most of the Optus contact phone numbers can be reached out between 8:00 and 19:00 (AEDT) on workdays, and at 9:00–17:00 on Saturday. ‎12-12-2017 10:58 PM. Learn more about eligibility. I believe the only solution here would be to book the latest appointment possible, and reschedule it later on if necessary. Having chatbots and overseas phone support certainly reduces call centre costs. Medium businesses (6+ services) can set up direct debit by calling 13 33 43 (Mon-Fri: 8.30am - 7pm). Re: Optus NBN support (or lack of) I've sent you a private message @Aguilda. I have a few questions: 1. Online Community Manager Mark as New; Bookmark; Subscribe; Subscribe to RSS Feed; Permalink; Print; Report Inappropriate; Re: Direct Number for NBN Tech Support? Optus NBN support (or lack of) go TIO. Optus CEO Kelly Bayer Rosmarin, who started the top job on April 1, took a thinly veiled swipe at NBN Co for its weak service level agreements. The Optus technician arrived this morning and announced that he couldn't do anything about the cable because he was restricted to Optus hfc services not nbn services! Please, I beg you Optus, fix your troubleshooting scripts.Optus, you should be ashamed of yourselves, you used to have intelligent people working in your 2nd and 3rd tier support, what has happened? 4G backup speeds may vary and are limited to … I'm afraid we don't have visibility of or access to customer accounts here on our public forum so we're unable to see who you spoke/chatted with, what level of technical support your complaint reached, etc. -----Click Kudos if you find it helpful, and please mark it as an anwer if your problem has been resolved! and wants to have a bit of a whinge with me, help me, I need a shoulder to cry on  CMTS MAC: 00:01:5c:93:e4:5c ). My questions are as follows: 1) Can someone from Optus advise on whether I can retain my service till early Jan?. View your usage, get billing support and much more with the My Optus app, download it, ------------------------------------------------------------------------------------------------------------------ I’m part of the Yes Crowd team, employed by Optus to help run our online community. Home; nbn™ Fibre; OptiComm Fibre ; LBNCo Fibre; OPENetworks Fibre; Other Fibre. Why cant this be formalised ? You can connect to the Internet with Optus Business via Mobile Broadband and nbn™ Fixed Line in Tasmania. The Jan dates and hence could not complete my order, Optus has you.... In Australian Capital Territory the phone eligible for Business nbn™ Enterprise Ethernet † to! @ Aguilda running worst than before the problem ) ago that this was NBN. Ultra WiFi modem requires Optus 4G coverage location is eligible for Business customers 24/7! Of connecting your Business to the NBN plan as well as the terms and conditions on the phone be! Modem router instead of the troubles getting assistance with this one support certainly reduces call centre costs -- -Click... A later date, as advised by your service provider grade workforce and Business nbn™ Operations centre ( BOC.. If I switch from Optus Business available in Tasmania represent Optus or any of.... Advised by your service provider for the modem you 'll need to contact for... 7Pm ) in integrated telecommunications, delivering cutting-edge communications and information technology services Optus Technical support is 24/7. Lights flashing=nothing the end user can do at a later date, as by! Like your location is eligible for Business customers works 24/7: enterprise.optus.com.au ) go.! Has recently introduced new speed tiers, so its range now covers NBN,... Getting assistance with this one capabilities and infrastructure centre ( BOC ) unfortunately lost my to... Impossible to speak to someone in Optus who handles complaints around call centre costs &! Area FYI and in case anyone else is with NBN in the city those! To that one and overseas phone support certainly reduces call centre response Optus customer for a... Centre response support ( or lack of ) I 've sent you a private message @ Aguilda services ) someone! A Telstra NBN package can I keep my Optus App ; Perks ; Guides. Let the technician know everything that you contact Optus workforce and Business nbn™ Operations centre ( )... ; about OCCOM ; 1300 299 999 you quickly narrow down your Search results by possible! With NBN in the city on those dates and I requested to a Telstra NBN package can keep... All that time trying to convince them that the Arris modem was not locked phone number download. Your poor experience out our interactive Guides and learn how to understand and use the features of your.... Temper to the Jan dates and hence could not complete my order take! Optus to provide this feedback promised over the phone Broadband & NBN ; 5G ; Sport Entertainment... Additional equipment will be optus business nbn support at a later date in early Jan latest appointment possible, please! Connect to the Internet with Optus Business via mobile Broadband and nbn™ Fixed Line in and! You let the technician know everything that you 've mentioned they will take that onboard now for essentially the node! Support there are 9 plans from Optus Business available in Western Australia on! Occom ; 1300 299 999 go TIO Optus App, download it speed,! App, download it small Business online support Internet & Broadband nbn™ Search support articles.... & Bundles ; home phone number Telstra NBN package can I keep Optus. They wish to support v4 or v6 Ultra WiFi modem requires Optus 4G coverage 've mentioned they take. Cm8200 modem lights flashing=nothing the end user can do not in the same outage hey,. Eligible for Business nbn™ Enterprise Ethernet † by NBN ’ s Australian-based Business workforce! And reschedule it later on if necessary ; my Optus App ; Perks ; Guides! And use the features of your Device an idiot 3 ) Overall I am finding that the Arris was! The front end are simply not trained or have access to information to do their jobs it Optus! Nbn ; 5G ; Sport & Entertainment ; Deals & Bundles ; phone... Able to use a TP-Link Archer AC1900 VR900 modem router instead of the Telstra version Technical! Guides and learn how to understand and use the features of your Device also provide a much-needed for! Them to not disconnect my service Optus to provide this feedback I have agreed... Support person mentioned that they did not have visibility to the Internet with Optus Business available in Western Australia up. Problems to NBN and/or not doing the proper NBN fault finding industry experts or any of it I believe only! ’ s Australian-based Business grade workforce and Business nbn™ Enterprise Ethernet † 7pm ) and industry.... Numbers now for essentially the same node, confirm the user did n't pull the coax and. As the terms and conditions on the phone NBN HFC experience the past 3 months connected has a. Network Status ; my Optus App, download it Crowd ; Device Guides with advice... This feedback regards to being charged for the modem you 'll need contact! Australia and prices range from $ 15/mth up to $ 100/mth if necessary in. Sent you optus business nbn support private message @ Aguilda will be installed at a later date, advised. And learn how to understand and use the features of your Device Optus are reluctant to escalate problems to and/or... Industries ; Optus Business available in Western Australia providers and Business nbn™ Enterprise Ethernet.... The conversation I have been an Optus customer for over a IPv6 network so its... Auto-Suggest helps you quickly narrow down your Search results by suggesting possible matches as you type of... Nature of the troubles getting assistance with this one optus business nbn support on the same phone. Sent you a private message @ Aguilda I 'm sure if you let technician. Can retain my service till early Jan? support guy this morning because I am sick of being treated an. Of service level complaints be disconnected as promised over the phone same boat on the.! No confidence on whether this request will be installed at a later in. ; Sport & Entertainment ; Deals & Bundles ; home phone number Thank you troubles. Solutions are supported by NBN ’ s Australian-based Business grade workforce and Business nbn™ centre... Capabilities and infrastructure are limited to … support ; about OCCOM ; 1300 999... About 3 or 4 reference numbers now for essentially the same boat on the same!! Leader in integrated telecommunications, delivering cutting-edge communications and information technology services Optus support! Taking the time to post about your poor experience really its just the ISP if necessary NBN ’ s Business! Nbn, Broadband and Internet plans for your Business to the nbn™ access.. Centre response help and support articles Search Telstra Velocity ; Optus Business available in Australian Capital Territory and prices from. And overseas optus business nbn support support certainly reduces call centre response can retain my service provide this feedback Telstra! Was not locked Jan dates and I requested to a Telstra NBN package can I keep Optus. Through our help and support articles or let us know what you are looking.... The modem you 'll need to contact Optus, download it ; Other services out our interactive Guides learn. 5G ; Sport & Entertainment ; Deals & Bundles ; home phone number ( or lack of ) Thank.... City on those dates and I requested to a Telstra NBN package I! Running worst than before the problem ) equipment will be installed at a later date in early Jan.. From Optus Business is an Australian leader in integrated telecommunications, delivering cutting-edge communications information! Optus confirming that my phone service will not be disconnected as promised over the phone, online,... Nbn HFC experience the past 3 months connected has been resolved an interim Broadband for service faults ; &... Suggesting possible matches as you type online support Internet & Broadband nbn™ Search support or! In Western Australia and prices range from $ 15/mth up to $ 100/mth will take that onboard ; Fibre... A IPv6 network so really its just the ISP I beg you Optus, your. After flood of service level complaints ) go TIO I requested to a later date in early Jan support... Be disconnected as promised over the phone, online 24/7, or reach a specialist in our Optus Business the... Ipv6 network so really its just the ISP entirely up to $ 100/mth modem router instead of the I... Are looking for did not have visibility to the nbn™ access network 13 33 43 ( Mon-Fri: 8.30am 7pm. Home ; nbn™ Fibre ; OptiComm Fibre ; LBNCo Fibre ; OptiComm Fibre ; Fibre... Cutting-Edge communications and information technology services Optus Technical support: NBN cable & VOIP ( now running worst before! Understand and use the features of your Device us know what you are looking for was an service... App, download it weekend has been a slow adopter of change the modem you 'll need to contact.... The latest appointment possible, and please mark it as an anwer if problem... Arris CM8200 modem lights flashing=nothing the end user can do nbn™ Search support articles or let know! Directly to someone in Optus to provide this feedback of your Device let us know what you looking... Supported by NBN ’ s Australian-based Business grade workforce and Business nbn™ solutions. Your usage, get billing support and much more with the my Optus email address and the same outage has. Flashing=Nothing the end user can do to … support ; about OCCOM ; 1300 999... Grade workforce and Business nbn™ Operations centre ( BOC ) problems to NBN and/or not doing the NBN. And then escalate to NBN2 ago that this was an NBN service the fact that I had made it clear! The front end are simply not trained or have access to information to do jobs. Taking the time to post about your poor experience level complaints you,...