Not all customers are clear about their issues when they call in. With millions of people searching for jobs on Indeed each month, a great job description … Many work in call centers, answer customer calls as they come in, but some assist customers online either through real-time chats or by answering emailed queries. A credit card sales representative job involves marketing and selling credit cards to consumers. You must be intimately familiar with all your company's credit card products, how they work, and what every line on the bill means, and be able to communicate that information clearly to the customer. You must also know your limits. As part of your day as a customer-service representative, you're likely to get calls asking general questions about using the credit card, how to increase spending limits, removing late fees or how to read the bill. For more information, see the. Job Descriptions Call Center and Customer Service Call Center Representatives use their knowledge of company products, services, and policies to assist callers with inquiries, complaints, or … Being friendly during the conversation helps build the relationship as well. Completely free trial, no credit card … This idle chat makes customers feel connected and more comfortable with the credit card company as a whole. Call Center Customer Service Representative Job Description. This call center agent job description sample can assist in creating a job application that will attract candidates who are qualified for the job. Demonstrated mastery of customer service call script within specified timeframes. Hours: Monday – Saturday: 40 hours per week. Find your next job near you & 1-Click Apply! They work in a company’s call center … Apply to Customer Service Representative, Counter Sales Representative, Bookkeeper and more! Have some experience in making outbound marketing or sales calls. Built customer loyalty by placing follow-up calls for … A Call Center Representative handles customer calls by answering questions, finding solutions to issues, addressing concerns or complaints and providing important information. Similar job titles include Contact Representative. What Does a Credit Card Sales Representative Do? This Call Center Representative job description template is optimized for posting in online job boards or careers pages and easy to customize for your company. Beginning her career at newspapers such as the "Marietta Daily Journal" and the "Atlanta Business Chronicle," she most recently worked in communications and management for several nonprofit organizations before purchasing a flower shop in 2006. Most credit card companies log each call with a detailed summary of what was discussed. In 2016, 2,784,500 people were employed in the U.S. as customer service representatives. Even if he's not calling about the address change, this shows that you care enough to check on past issues and give him status updates. Does It Look Bad to Call & Confirm a Job Interview? Call Center Customer Service Representative Resume Examples & Samples Respond to inbound calls and resolve customer and agent service requests according to EquiTrust policies in a prompt, efficient and … By creating an Indeed Resume, you agree to Indeed's, Displayed here are Job Ads that match your query. For example, you can say, "I see you called last week to check on changing your address. Digging into the issue and listening to the customer is essential when working in credit card customer service. It details the duties, responsibilities and skills … What Are the Duties of Outbound Customer Service Representatives. If he mentions how much he's put on his card to pay for his daughter's cheerleading gear, ask him how many children he has or where she cheers, for example. The Credit Card Fraud Specialist confirms the billing information of the client by calling the banks, the credit card companies and other financial institutions. The call center job description provides a clear understanding of the call center agent's role in both outbound call centers and the inbound call center. 80,314 Credit Card Customer Service jobs available on Indeed.com. A Call Center Customer Service Representative is the first point of contact many customers have with a company. Specific functions of customer-service representatives vary between credit card companies, but most perform similar duties. The 75th percentile salary is $41,430, meaning 25 percent earn more. Browse 59,770 CREDIT CARD CALL CENTER Jobs ($28K-$84K) hiring now from companies with openings. Post to over 100+ job boards. This person fulfills a number of roles for the credit card … Customers like to feel welcomed when they call and that they are talking to someone who knows them. This individual will answer questions regarding share accounts, share drafts, Assist members with submitting consumer/mortgage/equity loan, overdraft protection and. Post Jobs for FREE. Many credit card companies diversify their product lines to ensure you always have something additional to offer customers when they call. When a customer calls in with a complaint, issue or question, resolve his issue then look for ways to cross-sell him on another product or service. As a customer-service representative, you must ask the right questions to get to the root of the problem, which could be as simple as a charge at a store he doesn't remember or a scheduled interest-rate increase he overlooked. Indeed may be compensated by these employers, helping keep Indeed free for jobseekers. Conducts communications with reporting manager to advise on problems and issues impacting credit…, Be a Subject Matter Expert to resolve member issues and inquiries on accounts to include account activity, fraud disputes, debit, Users that need wireless broadband will be provided a Verizon air, MERs comply with applicable policies and procedures; adhere to optimized schedule while exceeding…. We are looking for enthusiastic, energetic individuals who are interested in being part of a team committed to superior customer service… Answers inquiries by clarifying desired information by researching, locating, and providing information. The sales representative finds a warm prospect and persuades them to purchase the credit cards. Credit Card Services is an inbound customer service call center for the Visa cardholders. The main function of credit card customer-service representatives is to help the customer either by answering his question or providing him a service such as opening a new card. Apply to Customer Service Representative, Call Center Representative, Member Services Representative and more! Post a Call Center Manager job to 100 job boards with one submission. Post now on job … Thorough and detailed Credit Card Processor with experience in all aspects of credit card processes seeking a position in which to be an asset to a credit card company. The credit card specialist job description entails providing expertise to the credit card transaction life cycle from presentment to settlement. Indeed ranks Job Ads based on a combination of employer bids and relevance, such as your search terms and other activity on Indeed. The Credit Card Fraud Specialist is responsible for closing fraudulent accounts and blacklisting the corresponding addresses. 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